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Please note the following applies to Monthly Memberships
You may discontinue your monthly/membership EFT payment as follows: 1) Send an e-mail notice to renee@fitinthecity.com a minimum of 10 days prior to your next monthly membership renewal date. Monthly membership will be cancelled on your renewal date. If your notice is received after the 10 days then your final payment will be prorated and then cancelled. The following policies are specific to Personal Training: Date of Completion All sessions must be completed within 6 months from date of purchase. Any sessions remaining will become void. Sessions may be postponed however, due to medical reasons, or military deployment. Medical documentation and military papers must be submitted to FITC in order to have session package postponed. Cancellation of Session (Client/Trainer) 24 hour notice is to be given in order to cancel or reschedule a session. If less than a 24 hour notice, session will be charged. If trainer fails to provide a 24 hour notice to the client, then an additional session will be added to client’s package at no charge. Exceptions may be made, but it will be at the discretion of FITC. Scheduled Time All sessions are to start on time. In the event client is late, trainer will wait 15 minutes. If client does not arrive within that time, session will be cancelled and charged to client. If trainer arrives late, the amount of time will be added to the end of the session for an extended session. FITC Guarantee If for any reason client is unsatisfied with the service of their training sessions, an alternate trainer may be assigned upon request. If an alternate trainer is not wanted, FITC will refund the remaining balance of training package. Please note that FITC does not offer refunds or credits after client has participated in the first three sessions of the training package. If you have any questions please call us at 402-740-3282, or email us at renee@fitinthecity.com |
